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Shipping and Delivery

 

Due to the particularity of our jewelry, the quality of each product must be inspected manually and packaged one by one before shipping. We've put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

Delivery Time (The Time You Can Receive Your Order)

 

Total Delivery Time= Processing Time + Shipping Time

Processing Time

 

Customization: Due to the impact of 2019-nCoV, our factory was affected uncontrollably, which caused all orders to be postponed. We are working hard to recover this time. We will immediately start to design and customize your personalised order from the date that is placed. The time frame of customization is 25-30 business days usually, according to the complexity of the products.

 

We are pleased to offer FREE shipping worldwide. For faster shipping service, you can select from our Express or Standard shipping options.

COUNTRY
United States
United Kingdom
Canada
Australia
Expedited
RATES SHIPPING TIME
£18.95 2-4 working days
£18.95 2-4 working days
£18.95 2-4 working days
£18.95 2-4 working days
Standard
RATES SHIPPING TIME
£6.95 4-8 working days
£6.95 4-8 working days
£6.95 4-8 working days
£6.95 4-8 working days
Free Shipping
RATES SHIPPING TIME
FREE 9-15 working days
FREE 9-15 working days
FREE 9-15 working days
FREE 9-15 working days
COUNTRY
United States
United Kingdom
Canada
Australia
2-4-Day (Expedited)
RATES SHIPPING TIME
£18.95 2-4 working days
£18.95 2-4 working days
£18.95 2-4 working days
£18.95 2-4 working days
Standard
RATES SHIPPING TIME
£6.95 4-8 working days
£6.95 4-8 working days
£6.95 4-8 working days
£6.95 4-8 working days
Free Shipping
RATES SHIPPING TIME
Valued £6.00

FREE

9-15 working days
Valued £6.00

FREE

9-15 working days
Valued £6.00

FREE

9-15 working days
Valued £6.00

FREE

9-15 working days

* Our freight (Standard & Expedited Shipping) is based on the different destination and package weight. If you need an accurate amount, please visit the checkout page and then choose your destination to get a shipping estimate.

* Expedited Shipping and FREE methods CANNOT deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) address via standard shipping method.

Tracking Your Order

 

After we ship out your products, you will receive an email with a tracking number to track. You can also check your order information at Track My Order.

About Taxes & Duties

 

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipping costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Sterlla Jewellery cannot declare purchased items as a gift or list an amount that lower than the actual product price.